SMS Terms and Conditions

RYSE Wellness SMS Terms And Conditions

These SMS Terms and Conditions govern participation in the RYSE Wellness text-messaging program operated by Empowerment Partners Inc., doing business as RYSE Wellness (“RYSE Wellness,” “RYSE,” “we,” “us,” or “our”).

By providing your mobile telephone number and expressly consenting to receive text messages from RYSE Wellness, you agree to these SMS Terms and Conditions and our Privacy Policy.

1. Program Description

The RYSE Wellness text-messaging program allows clients, prospective clients, family members, authorized representatives, referral sources, and other individuals to receive communications from RYSE Wellness.

Messages may include:

Responses to admissions inquiries;
Requested information about RYSE Wellness programs and services;
Consultation and appointment scheduling;
Appointment reminders;
Insurance verification updates;
Admissions, intake, transportation, and discharge coordination;
Follow-up communications;
Client or family communications;
Care-coordination messages;
Customer-service communications;
Administrative notices; and
Other communications that you request or authorize.

RYSE Wellness does not use your SMS consent to authorize unrelated third-party marketing.

2. Consent to Receive Text Messages

You may consent to receive text messages from RYSE Wellness by:

Checking an SMS consent box on a RYSE Wellness website form;
Providing written consent through another electronic or paper form;
Providing documented verbal consent;
Initiating a text-message conversation with RYSE Wellness;
Asking a RYSE Wellness representative to communicate with you by text; or
Using another consent method made available by RYSE Wellnes

By opting in, you authorize RYSE Wellness and its communications service providers to send text messages to the mobile number you provided.

Messages may be sent using manual or automated messaging technology.

Consent to receive text messages is voluntary and is not a condition of purchasing, receiving, or qualifying for treatment or any other RYSE Wellness service.

You represent that:

You are at least 18 years old;
You are the subscriber or customary user of the mobile number provided, or you are authorized to provide consent for that number;
The information you provide is accurate; and
You will notify us if your mobile number changes or is reassigned.

3. Message Frequency

Message frequency varies.

The number of messages you receive will depend on your interactions with RYSE Wellness, the services you request, and the communications necessary to respond to your inquiry or coordinate services.

RYSE Wellness does not guarantee that any specific number of messages will be sent

4. Message and Data Rates

Message and data rates may apply.

Your mobile carrier may charge fees for sending or receiving text messages. RYSE Wellness is not responsible for charges imposed by your mobile carrier.

Contact your wireless provider for information about your text-messaging and data plan.

5. How to Opt Out

You may withdraw your consent and stop receiving RYSE Wellness text messages at any time by replying STOP to a message from us.

We may also honor other customary opt-out requests, including:

CANCEL
END
QUIT
UNSUBSCRIBE

After receiving your opt-out request, we may send one final message confirming that you have been unsubscribed. After that confirmation, you will not receive additional text messages from the applicable RYSE Wellness messaging program unless you subsequently opt back in.

Opting out of text messages does not prevent RYSE Wellness from contacting you through other methods when authorized or legally permitted, including by telephone or email.

6. Opting Back In

After opting out, you may re-enroll in the RYSE Wellness text-messaging program by:

Replying UNSTOP to the same RYSE Wellness number, when supported;
Submitting a new website form and checking the SMS consent box;
Contacting RYSE Wellness and requesting to receive text messages again; or
Providing consent through another method made available by RYSE Wellness.

By opting back in, you provide renewed consent to receive messages and agree to the version of these SMS Terms and Conditions in effect at that time.

7. Help and Customer Support

For assistance, reply HELP to a RYSE Wellness text message.

You may also contact us at:

Telephone: (760) 266-5430
Email: info@rysewellness.com
Website: rysewellness.com

Customer-support responses may not be immediate. Do not use SMS when you require emergency or time-sensitive assistance

8. Privacy and Mobile Information

RYSE Wellness handles information collected through its text-messaging program in accordance with its Privacy Policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text-message opt-in information and consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

RYSE Wellness may disclose mobile information to service providers that support our communications, telecommunications, information technology, security, customer service, recordkeeping, or compliance activities. Such information will be disclosed only as reasonably necessary for those providers to perform services on our behalf.

Service providers are not authorized to use your mobile information or SMS consent for their own marketing or promotional purposes.

We may also disclose information when required by law, legal process, regulation, licensing authority, court order, or a valid governmental request, or when reasonably necessary to protect a person’s health, safety, rights, or property.

Please review the RYSE Wellness Privacy Policy for additional information about how we collect, use, disclose, retain, and protect personal information.

9. Healthcare and Sensitive Information

Text messages may not be encrypted and may be accessible to anyone who has access to your mobile device, wireless account, backups, notifications, or messaging applications.

You should avoid sending highly sensitive information by text, including:

Detailed medical or mental health information;
Social Security numbers;
Financial account information;
Insurance identification numbers;
Passwords;
Government identification documents; or
Other confidential information that is not necessary for the communication.

RYSE Wellness may ask you to continue sensitive discussions through a more appropriate communication method.

Participation in the SMS program does not create a provider-patient relationship. A provider-patient relationship is established only through RYSE Wellness’s formal admissions, consent, and treatment processes.

Text messages do not replace professional medical or mental health evaluation, diagnosis, advice, or treatment.

10. Emergencies and Crisis Communications

The RYSE Wellness text-messaging program is not an emergency service and must not be used for crisis intervention, emergency medical assistance, or urgent clinical needs.

RYSE Wellness does not guarantee that incoming text messages will be reviewed or answered immediately.

If you or another person may be experiencing a medical emergency, life-threatening mental health emergency, immediate danger, or risk of harm, call 911 or go to the nearest emergency room.

Do not delay seeking emergency assistance while waiting for a response to a text message.

11. Message Delivery and Carrier Disclaimer

Text-message delivery is subject to effective transmission by your wireless carrier, telecommunications providers, internet service providers, and messaging platforms.

RYSE Wellness and participating mobile carriers are not responsible for:

Delayed messages;
Undelivered messages;
Incomplete messages;
Messages delivered out of order;
Network interruptions;
Device or software failures;
Carrier filtering or blocking;
Incorrect or reassigned telephone numbers; or
Other delivery failures outside RYSE Wellness’s reasonable control.

The SMS program is provided on an “as available” basis. RYSE Wellness does not guarantee uninterrupted, timely, secure, or error-free text-message service.

Not all mobile devices, wireless carriers, or service plans may support the program.

12. Appropriate Use

You agree not to use RYSE Wellness’s text-messaging program to transmit:

Illegal, fraudulent, threatening, abusive, or deceptive content;
Harassment or hate speech;
Malicious software or harmful code;
Unsolicited advertising or promotional content;
Content that infringes another person’s rights; or
Any material that violates applicable law.

RYSE Wellness may suspend or discontinue text communications with a number that is used inappropriately, fraudulently, abusively, or unlawfully.

13. Changes to These Terms

RYSE Wellness may update these SMS Terms and Conditions periodically to reflect changes in our practices, services, technology, legal obligations, or messaging requirements.

Updated terms will be posted on this webpage with a revised “Last Updated” date.

Your continued participation in the SMS program after updated terms become effective constitutes acceptance of the updated terms. Where legally required, we will obtain renewed consent.

You may discontinue participation at any time by replying STOP.

14. Termination of the Program

RYSE Wellness may suspend, modify, or discontinue all or part of its text-messaging program at any time.

Termination of the program does not affect rights or obligations that arose before termination.

15. Governing Terms

These SMS Terms and Conditions apply specifically to RYSE Wellness text messaging and supplement the RYSE Wellness Privacy Policy and any other applicable agreements or consent documents.

If a conflict exists regarding the handling of mobile information or SMS consent, the provisions that provide greater protection to mobile information and SMS consent will control.

Nothing in these terms limits any rights available to you under applicable consumer-protection, healthcare-privacy, or communications laws.

16. Contact Information

Questions about the RYSE Wellness text-messaging program may be directed to:

Empowerment Partners Inc. dba RYSE Wellness
Fallbrook, California 92028