RYSE Wellness Privacy Policy

Privacy Policy

Empowerment Partners Inc., doing business as RYSE Wellness (“RYSE Wellness,” “RYSE,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you:

Visit rysewellness.com or another website operated by RYSE Wellness;
Submit a contact, appointment, insurance verification, or admissions form;
Communicate with us by telephone, email, text message, or other electronic means;
Request information about our programs and services; or
Otherwise interact with RYSE Wellness.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Relationship to Our Notice of Privacy Practices

RYSE Wellness is a residential mental health treatment provider. Certain health information that we create, receive, or maintain in connection with treatment, payment, or healthcare operations may constitute Protected Health Information under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable medical privacy laws.

Our use and disclosure of Protected Health Information is governed by our HIPAA Notice of Privacy Practices, which is provided to clients as required by law. This website Privacy Policy does not replace our Notice of Privacy Practices

Where information is protected by HIPAA or another healthcare privacy law, RYSE Wellness will handle that information in accordance with the applicable law and our Notice of Privacy Practices.

2. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide Directly

We may collect information that you voluntarily provide, including:

First and last name;
Mailing address;
Email address;
Telephone or mobile number;
Date of birth;
Insurance provider;
Insurance policy or member identification number;
Information about treatment needs, health conditions, or services being requested;
Information about a family member or another person seeking services;
Appointment or consultation requests;
Referral information;
Payment or billing information;
Communications, questions, messages, and documents you send to us;
Communication preferences;
SMS or text-message consent records; and
Any other information you choose to provide.

Please provide information about another person only when you are authorized to do so.

Text and SMS Messaging Information

When you communicate with RYSE Wellness by text message, we may collect:

Your mobile telephone number;
The content of messages sent or received;
The date and time of communications;
Message delivery and response information;
Records showing how and when you provided consent;
Records of HELP, STOP, or other preference requests; and
Related technical or communication metadata.

We use this information to provide requested communications, respond to inquiries, document consent, honor communication preferences, maintain appropriate records, and comply with applicable messaging requirements.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain information, including:

Internet Protocol address;
Browser type;
Device type;
Operating system;
Pages viewed;
Links selected;
Referring website;
Approximate geographic location based on IP address;
Dates and times of visits; and
Other website usage information.

We may collect this information through cookies, web beacons, pixels, log files, analytics technologies, and similar tools

Information Received from Other Sources

We may receive information from sources such as:

Family members or authorized representatives;
Referring healthcare professionals or treatment providers;
Insurance companies, benefit administrators, and verification services;
Business associates and service providers;
Publicly available sources; and
Other persons or organizations when authorized or permitted by law.

3. How We Use Information

We may use personal information to:

Respond to questions and requests;
Provide confidential admissions consultations;
Evaluate whether our services may be appropriate for a prospective client;
Schedule appointments or consultations;
Verify insurance eligibility and benefits;
Coordinate admissions, transportation, intake, or discharge activities;
Provide treatment and related services;
Communicate with clients, prospective clients, family members, authorized representatives, referral sources, and providers;
Send appointment reminders, admissions updates, requested follow-up communications, and administrative notices;
Operate and improve our website, programs, and services;
Maintain business, clinical, consent, and communication records;
Process payments and billing;
Protect the safety, security, and integrity of our clients, staff, systems, and facilities;
Detect or prevent fraud, misuse, or security incidents;
Comply with legal, regulatory, licensing, accreditation, insurance, and contractual obligations;
Establish, exercise, or defend legal claims; and
Fulfill any other purpose disclosed when the information is collected or authorized by you.

4. Text and SMS Messaging

Consent to Receive Messages

RYSE Wellness sends text messages only when we have an appropriate basis to do so, such as when you provide your mobile number and expressly consent to receive messages, initiate a text-message conversation with us, or otherwise request communication by text.

Text messages may relate to:

Admissions inquiries and follow-up;
Consultation or appointment scheduling;
Appointment reminders;
Insurance verification updates;
Requested program information;
Client or family communications;
Care coordination;
Customer service;
Administrative notices; and
Other communications you specifically request or authorize.

Consent to receive text messages is voluntary and is not a condition of purchasing, receiving, or qualifying for RYSE Wellness services.

Message frequency varies. Message and data rates may apply.

Opting Out

You may opt out of text messages at any time by replying:

STOP, CANCEL, END, QUIT, or UNSUBSCRIBE

After receiving an opt-out request, we may send one final message confirming that you have been unsubscribed. You will not receive additional text messages from that messaging program unless you subsequently provide consent to re-enroll.

Help

For assistance, reply HELP to a RYSE Wellness text message, call us at (760) 266-5430, or email info@rysewellness.com.

Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text-messaging originator opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may provide mobile information to service providers that support our text-messaging and communications systems solely as necessary to deliver messages, maintain our systems, provide customer support, prevent fraud, or comply with legal requirements. These providers are not permitted to use mobile information or SMS consent for their own marketing or promotional purposes.

The foregoing restrictions apply regardless of any other provision in this Privacy Policy describing the disclosure of personal information.

SMS Security and Emergencies

Standard SMS and MMS messages may not be encrypted and may be viewed by anyone with access to your device or mobile account. Please avoid sending highly sensitive medical, financial, or identification information by text message.

Text messaging is not intended for emergencies, crisis intervention, or urgent clinical needs. Do not rely on text messaging when immediate assistance is required. In an emergency, call 911 or seek immediate emergency assistance.

Mobile carriers and telecommunications providers are not responsible for delayed or undelivered messages.

5. How We Disclose Information

We may disclose personal information in the following circumstances.

Service Providers and Business Associates

We may provide information to vendors that perform services on our behalf, including:

Website hosting and maintenance;
Cloud storage;
Email and telecommunications services;
SMS and messaging platforms;
Customer relationship management systems;
Electronic health record systems;
Insurance eligibility and benefit verification;
Payment processing;
Information technology and cybersecurity;
Data analytics;
Professional consulting;
Legal, accounting, and compliance services; and
Other administrative or operational support.

These providers are permitted to use information only as necessary to provide contracted services or as otherwise permitted by law. When required, we enter into appropriate confidentiality or business associate agreements.

Mobile information and SMS consent are subject to the additional restrictions in the “Mobile Information and SMS Consent” section above.

Healthcare and Insurance Activities

When permitted by law, authorized by you, or otherwise appropriate, we may disclose information to:

Healthcare providers;
Referring professionals;
Insurance companies;
Benefit administrators;
Case managers;
Laboratories or pharmacies;
Authorized family members or representatives; and
Other participants involved in treatment, payment, healthcare operations, admissions, or discharge planning.

Protected Health Information will be used and disclosed in accordance with our Notice of Privacy Practices and applicable law.

Legal, Regulatory, and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with a law, regulation, subpoena, court order, licensing requirement, or other legal process;
Respond to lawful government or regulatory requests;
Report suspected abuse, neglect, exploitation, or threats when required or permitted by law;
Protect the health or safety of a person or the public;
Protect RYSE Wellness’s rights, property, systems, clients, or employees;
Investigate fraud, misconduct, or security incidents; or
Establish, exercise, or defend legal claims.

Business Transactions

If RYSE Wellness is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be disclosed to appropriate parties as part of that transaction, subject to applicable confidentiality and legal requirements.

At Your Direction

We may disclose information to other persons or organizations when you authorize or direct us to do so.

6. Sale and Sharing of Personal Information

RYSE Wellness does not sell mobile information or text-message consent.

RYSE Wellness does not share mobile information, SMS opt-in records, or SMS consent with third parties or affiliates for marketing or promotional purposes.

To the extent that any website analytics or advertising activity is legally considered a “sale” or “sharing” of other personal information under applicable state privacy law, eligible individuals may request to opt out by contacting us using the information below.

7. Cookies and Analytics

We may use cookies and similar technologies to:

Enable website functionality;
Remember visitor preferences;
Understand how visitors use the website;
Diagnose technical problems;
Protect the website from misuse;
Measure website performance; and
Improve our content and services.

You may be able to restrict cookies through your browser settings. Disabling cookies may affect certain website features.

Third-party services used on our website may collect information under their own privacy policies. We encourage you to review the privacy practices of those providers.

8. Data Security

RYSE Wellness uses reasonable administrative, physical, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Safeguards may include access controls, confidentiality requirements, workforce training, secure systems, monitoring, vendor oversight, and other protections appropriate to the nature of the information.

No website, electronic transmission, storage system, email, or text-messaging service can be guaranteed to be completely secure. You should use care when transmitting sensitive information electronically.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide requested services;
Fulfill the purposes described in this Privacy Policy;
Maintain treatment, admissions, consent, and business records;
Comply with healthcare, licensing, insurance, tax, accreditation, and legal record-retention requirements;
Resolve disputes;
Protect against fraud or security incidents; and
Enforce our agreements and policies.

Retention periods vary depending on the nature of the information, the purpose for which it was collected, and applicable legal requirements. When information is no longer reasonably necessary, we may delete, de-identify, or securely dispose of it.

10. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

Request information about the personal information we collect, use, or disclose;
Request access to personal information we maintain about you;
Request correction of inaccurate personal information;
Request deletion of certain personal information;
Request a portable copy of certain information;
Withdraw consent where processing is based on consent;
Opt out of certain sales, sharing, targeted advertising, or marketing communications;
Limit certain uses or disclosures of sensitive personal information;
Appeal the denial of an eligible privacy request; and
Exercise privacy rights without unlawful discrimination.

Certain information may be exempt from these requests, including information governed by HIPAA, medical-record laws, employment laws, legal retention requirements, or other statutory exceptions.

To submit a privacy request, contact us at:

Email: info@rysewellness.com
Telephone: (760) 266-5430

We may request information reasonably necessary to verify your identity and protect against fraudulent requests. An authorized agent may submit a request when permitted by applicable law, but we may require proof of the agent’s authority.

SMS consent may be withdrawn at any time by replying STOP to a RYSE Wellness text message.

11. Children’s Privacy

RYSE Wellness’s website and residential services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 through our website without appropriate authorization. Parents, guardians, or authorized representatives who believe a child has provided information to us may contact us to request review or deletion, subject to applicable law.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties. RYSE Wellness does not control and is not responsible for the privacy, security, content, or practices of those third parties.

A link to a third-party website does not constitute an endorsement of its privacy practices. Review the applicable privacy policy before providing information to a third-party service.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, practices, technologies, or legal obligations.

The updated policy will be posted on this page with a revised “Last Updated” date. When required by law, we may provide additional notice of material changes.

14. Contact Us

Questions, concerns, and privacy requests may be directed to:

Empowerment Partners Inc. dba RYSE Wellness
5262 San Jacinto Circle West
Fallbrook, California 92028

Telephone: (760) 266-5430
Email: info@rysewellness.com
Website: rysewellness.com